Responsible Gaming at ad99 — Play Smart, Stay in Control
At ad99, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial pressure or emotional distress. This page outlines every tool, resource, and policy we have put in place to help Bangladesh players stay safe and in control at all times.
Responsible Gaming Tools Available at ad99
We have built a suite of practical player-protection tools directly into the ad99 platform. Every registered player in Bangladesh can access these features at any time through their account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will prevent any further deposits within that period. Limits take effect immediately when reduced, and any increase requires a 24-hour cooling-off period before it becomes active — protecting you from impulsive decisions.
Loss Limits
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. When your net losses reach this threshold, your account will be automatically restricted from placing further bets until the limit period resets. Loss limits are one of the most effective tools for keeping your gambling within budget.
Wager Limits
Cap the total value of bets you can place within a given timeframe. This is especially useful for sports betting and live casino sessions where individual wagers can add up quickly during an IPL or BPL cricket match. Wager limits give you a hard ceiling on activity regardless of whether you are winning or losing.
Session Time Limits
Specify a maximum duration for each gaming session. When your chosen time limit is reached, ad99 will notify you and, if you prefer, automatically log you out. Extended sessions can cloud judgment — session time limits help you take regular breaks, maintain perspective, and avoid chasing losses.
Time-Out (Cool-Off Period)
Take a short break from gambling without permanently closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account will be suspended for all real-money activity. You can request a time-out at any moment by contacting our support team at [email protected].
Self-Exclusion
If you feel that gambling has become a serious problem, self-exclusion allows you to permanently or indefinitely close your ad99 account. Once self-exclusion is activated, your account will be closed, your remaining balance returned via your registered payment method (bKash, Nagad, or Rocket), and you will not be permitted to open a new account during the exclusion period. Contact [email protected] to initiate self-exclusion immediately.
How to Set Your Responsible Gaming Limits
Activating player-protection tools on your ad99 account takes only a few minutes. Follow these steps to put limits in place before your next session.
Log In to Your ad99 Account
Access your account via the ad99 Login page using your registered username and password. Make sure you are on the official ad99.asia domain before entering any credentials.
Navigate to Account Settings
Once logged in, go to your account settings or player profile. Look for the "Responsible Gaming" or "Player Safety" section within the settings menu.
Choose Your Limit Type
Select from deposit limits, loss limits, wager limits, or session time limits. Each tool has a dedicated panel where you can enter your preferred threshold and time period.
Enter Your Chosen Amount or Duration
Type in the amount in BDT (৳) or the number of minutes/hours. You can set limits per day, per week, or per month depending on which suits your playing habits best.
Confirm and Save
Confirm your selection. Limit reductions take effect immediately. Any request to increase an existing limit is subject to a mandatory 24-hour review period before it becomes active.
Need Help? Contact Support
If you cannot locate the responsible gaming settings or would prefer to have our team apply limits on your behalf, email [email protected]. Our 24/7 support team in Bangladesh will assist you promptly.
Limit Increase Cooling-Off Period
To prevent impulsive decisions driven by in-session excitement, any request to increase a limit you have previously set will not take effect for 24 hours after confirmation. During this window, you can cancel the increase request freely. This cooling-off period is a deliberate safeguard — not an inconvenience — and we encourage you to use it to reflect before raising your thresholds.
Limits Apply Platform-Wide
All responsible gaming limits set on your ad99 account apply across the entire platform — cricket betting, live casino, slots, Teen Patti 20-20, Astar Live, and all other game categories. You do not need to set separate limits for each game type. One limit covers your entire account activity, giving you consistent and reliable control no matter which section of the platform you visit.
Problem Gambling — Know the Warning Signs
Gambling becomes a problem when it stops being fun and starts causing harm — financially, emotionally, or socially. The following signs may indicate that gambling is no longer under control. If you recognise two or more of these patterns in yourself or someone you know, we strongly encourage you to use the self-exclusion tool or contact our support team immediately.
Self-Assessment Checklist
Do you find yourself gambling with money intended for household expenses, bills, or essential needs?
Do you feel the urge to "chase" losses by placing larger or more frequent bets to recover money you have lost?
Have you lied to family members or friends about the amount of time or money you spend gambling?
Do you feel restless, irritable, or anxious when you are unable to gamble, or when you try to reduce your gambling?
Has gambling affected your work, studies, or personal relationships in Bangladesh or elsewhere?
Do you borrow money, sell possessions, or take loans to fund your gambling activity?
Do you think about gambling constantly, even when you are engaged in other activities?
Our Commitment to Player Protection
ad99 is committed to operating a safe, fair, and transparent platform for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. Responsible gaming is not a tick-box exercise for us; it is a fundamental part of how we operate.
Mandatory Age Verification
Every player who registers at ad99 must verify that they are aged 21 or above before making a deposit or placing a bet. We require government-issued photo identification (such as a Bangladesh National ID card or passport) as part of our KYC process. Any account found to belong to an underage player will be immediately closed and all funds returned.
Proactive Monitoring for At-Risk Behaviour
Our responsible gaming team actively monitors player behaviour patterns for signs of at-risk or problem gambling — such as sudden large deposit spikes, rapid session escalation, or repeated failed withdrawal reversals. Where we identify a concern, we will proactively reach out to the player to check in and offer access to our protection tools, including time-outs and self-exclusion.
No Marketing to Vulnerable Players
ad99 does not send promotional offers, bonus communications, or re-engagement campaigns to players who have activated a time-out, are on a self-exclusion list, or who have been identified by our team as potentially vulnerable. Players who request to be removed from all marketing communications will have that preference honoured immediately and permanently.
Understanding Responsible Gaming at ad99
For the vast majority of players, online casino gaming and cricket betting on ad99 is a form of leisure — an enjoyable way to engage with the games and sports they love while having a stake in the outcome. The ad99 platform hosts hundreds of games across live casino, slots, sports betting, and card games like Teen Patti 20-20, and we want every session to be a positive experience.
However, we are also acutely aware that for a small percentage of players, gambling can develop into a behavioural problem that causes real harm. Problem gambling does not discriminate — it can affect people of any income level, background, or age group across Bangladesh. Our responsibility as an operator is to make sure that the platform, tools, and culture of ad99 minimise the risk of harm and provide clear pathways to support for those who need it.
The ad99 responsible gaming framework is built on three pillars: prevention, which means ensuring that all players understand the nature of gambling before they begin; intervention, which means identifying at-risk behaviour early and reaching out proactively; and support, which means providing immediate, no-judgement assistance to any player who feels that gambling is becoming a problem.
We encourage all players — regardless of whether they currently have concerns — to take a moment to review the responsible gaming tools available on their ad99 account and consider setting deposit, loss, or session time limits as a precautionary measure. Setting a limit does not mean you have a problem; it simply means you are playing smart. The most enjoyable gaming experiences are those where you remain firmly in control of your time and budget.
Remember: gambling should always be funded from your disposable entertainment budget — money you can genuinely afford to spend without affecting your rent, groceries, family obligations, or savings. If gambling ever stops feeling like entertainment and starts feeling like a necessity, please use the tools on this page or contact our team. The [email protected] address is monitored 24 hours a day, every day of the week, by English-speaking staff who are trained to respond to responsible gaming concerns with empathy and without judgement.
Need Help? Our Support Team Is Here 24/7
If you feel that gambling is becoming a problem for you or someone you know, please do not hesitate to contact the ad99 responsible gaming support team. We are available around the clock to listen, provide guidance, and help you activate any protective tools on your account — including immediate self-exclusion if needed. All communications are handled confidentially.
Reach our English-speaking support team by email:
Plain text contact only — email address is not a clickable link. Available 24/7 — Bangladesh Standard Time (BST, UTC+6).
Play Responsibly — Enjoy ad99 on Your Own Terms
Set your limits, know your boundaries, and enjoy everything ad99 has to offer — from live cricket betting and 500+ casino games to instant bKash and Nagad deposits — safely and responsibly.
21+ only. Gambling can be addictive — please play responsibly. Full terms apply.