Privacy Policy — How ad99 Collects, Uses, and Protects Your Personal Data

1 Introduction

ad99 is Bangladesh's premier online casino and cricket betting platform, operated at https://ad99.asia. We are committed to protecting the personal data of every player who registers with us and every visitor who browses our site. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by ad99.

By accessing the ad99 platform, completing the registration process, or otherwise using any ad99 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue your use of the platform and, if applicable, request closure of your account by contacting [email protected].

This policy applies to all personal data collected through the ad99 website, mobile-optimised interface, customer support communications, and any other channel through which you interact with ad99. It does not apply to third-party websites or services that may be linked to or from our platform — those third parties operate their own independent privacy policies for which ad99 accepts no responsibility.

2 Personal Data We Collect

2.1 Registration and Identity Data

When you create an ad99 account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address, including district, city, and postal code within Bangladesh
• Email address
• Mobile phone number (Bangladesh registered)
• Chosen username and hashed password

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect and retain copies of the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government letter dated within three months)
• Proof of payment method ownership (screenshot or confirmation of bKash, Nagad, Rocket, or Upay account)
• Any additional documentation requested during enhanced due diligence

2.3 Financial and Transaction Data

When you make deposits or request withdrawals, we record transactional data including deposit amounts in BDT (৳), withdrawal amounts, payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, and timestamps of all financial activity on your account.

2.4 Gaming Activity Data

We record data relating to your use of the ad99 platform, including: games played, bets placed, wagering amounts, game outcomes, session durations, bonus claims and usage, and account balance history. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

2.5 Technical and Device Data

We automatically collect certain technical data when you access the platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, and the pages you visit within ad99. This data is used for security, fraud detection, platform optimisation, and analytics.

2.6 Communications Data

When you contact our support team or submit any inquiry, we retain records of that communication, including the content of messages, timestamps, and the support agent's responses. This data is retained to ensure quality of service and to resolve any subsequent disputes.

3 How We Collect Your Data

ad99 collects personal data through the following methods:

• Direct input: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys or promotions.
• Automated collection: Technical and device data collected automatically through cookies, log files, and similar tracking technologies when you visit or use the ad99 platform.
• Third-party verification services: Where we use third-party identity verification providers to confirm the authenticity of documents you submit during KYC, those providers may share verification results with us.
• Payment processors: Our payment service partners (including the operators of bKash, Nagad, Rocket, Upay, and card processing networks) share transaction confirmation data with us to reconcile deposits and withdrawals on your account.
• Fraud prevention services: We may receive signals from third-party fraud prevention and risk scoring services to help identify and prevent fraudulent activity on the platform.

4 How We Use Your Personal Data

The table below summarises the primary purposes for which ad99 uses each category of personal data collected:

In addition to the above, ad99 may use aggregated, anonymised data — from which no individual player can be identified — for internal business analytics, platform improvement, and trend analysis. This anonymised data does not constitute personal data and is not subject to the restrictions in this policy.

ad99 may also send you service-related communications via email or SMS, such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Separate promotional communications, where offered, will always include a clear opt-out mechanism.

5 Legal Basis for Processing

ad99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is necessary to fulfil the contract between you and ad99, including account registration, KYC verification, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and cooperation with lawful requests from competent authorities.
• Legitimate interests: Processing that serves ad99's legitimate business interests — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: Where ad99 relies on your consent as the basis for processing (for example, for optional promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6 Sharing Your Personal Data

ad99 does not sell, rent, or trade your personal data to third parties for their commercial purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the ad99 platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, and Mastercard network partners), identity verification and KYC service providers, fraud prevention and risk management services, cloud infrastructure providers, and customer support platform providers. All service providers are contractually bound to process personal data only on our instructions and to maintain appropriate security standards.

6.2 Game Studios and Software Providers

Certain game studios whose titles are hosted on ad99 — such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical session data (such as a session token and bet amounts) necessary to deliver their games. These studios do not receive your full personal profile and are contractually prohibited from using any data received from ad99 for purposes other than game delivery.

6.3 Legal and Regulatory Disclosure

ad99 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent public authorities where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of ad99, its players, or the public. We will, where permitted by law, notify you of any such disclosure.

6.4 Business Transfers

In the event that ad99 undergoes a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected players in advance of any such transfer where reasonably practicable.

7 Cookies and Tracking Technologies

The ad99 platform uses cookies and similar tracking technologies to operate essential platform functions, maintain your login session, detect fraudulent activity, and analyse platform usage. The categories of cookies used by ad99 are as follows:

• Essential cookies: Required for the platform to function correctly. These cookies maintain your login session, remember your language preferences, and enable core security features. They cannot be disabled.
• Analytics cookies: Used to collect aggregated information about how players navigate and use the ad99 platform. This data helps us improve usability and performance. Analytics data is anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats. These cookies are essential for the protection of your account.

Most web browsers allow you to control cookie settings through the browser's privacy settings menu. However, disabling essential cookies may impair your ability to log in or use certain features of the ad99 platform. ad99 does not use third-party advertising cookies or behavioural targeting cookies.

8 Data Security

ad99 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the ad99 servers
• Encryption of sensitive data fields at rest in our databases
• One-way hashing of player passwords — ad99 staff cannot retrieve your password in plaintext
• Role-based access controls limiting staff access to personal data strictly on a need-to-know basis
• Regular internal security reviews and vulnerability assessments of the ad99 platform
• Secure destruction of physical documents containing personal data

While ad99 implements robust security measures, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ad99 will notify affected players promptly and take immediate steps to mitigate the impact of the breach.

9 Data Retention

ad99 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years following account closure, to satisfy legal and regulatory record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from the date of submission or the date of account closure, whichever is later, in accordance with anti-money laundering obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session or bet for dispute resolution purposes.
• Support communications: Retained for a minimum of 3 years from the date of each communication.
• Technical and device data (log files): Retained for up to 12 months from the date of collection, unless required for an ongoing security investigation.

Where a legal obligation, ongoing dispute, or active investigation requires data to be retained beyond the periods above, ad99 will retain the relevant data until that obligation, dispute, or investigation is resolved.

10 Your Privacy Rights

As a registered player at ad99, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data ad99 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your address) can be made directly from your account settings; material corrections (such as correcting your legal name) require submission of supporting documentation.
• Right to erasure: You may request that ad99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that ad99 cannot delete data that we are legally required to retain (for example, KYC and transaction records).
• Right to restrict processing: In certain circumstances, you may request that ad99 restrict the processing of your personal data, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where ad99 relies on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting [email protected].

To exercise any of the above rights, please submit a written request to [email protected]. We may ask you to verify your identity before processing your request. All requests will be handled within 30 calendar days of receipt of a complete and verified request.

11 Children's Privacy and Age Restriction

ad99 is strictly an adult platform. The minimum age to register an account and use any real-money service on ad99 is 21 years. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under this age, we will immediately close the associated account, void any associated bets or casino play, return any deposited funds via the original payment method, and securely delete all data collected from that individual.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account with ad99 without authorisation, please contact us immediately at [email protected]. We take underage gaming extremely seriously and will act promptly on any credible report.

12 Third-Party Services and Links

The ad99 platform may reference or interact with third-party services, including the payment platforms bKash, Nagad, Rocket, and Upay, as well as game studio platforms operated by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, among others. These third-party services operate under their own independent privacy policies. ad99 is not responsible for the privacy practices of any third party, and the inclusion of a reference to a third-party service on the ad99 platform does not constitute an endorsement of that party's privacy practices.

We encourage you to review the privacy policies of any third-party payment provider or service you use in connection with your ad99 account, as those policies govern the collection and use of data by those providers independently of ad99.

13 Changes to This Privacy Policy

ad99 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this policy — such as a change to the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via the email address associated with their account at least 7 days before the change takes effect, where reasonably practicable.

Non-material changes, such as typographical corrections or clarifications that do not alter the substantive meaning of any clause, may be made without prior notification. The effective date displayed at the top of this page will always reflect the most recent version. We encourage players to review this policy periodically. Continued use of the ad99 platform following notification of a material change constitutes acceptance of the revised policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ad99 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English by our dedicated support staff available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 14 business days of receipt of a complete request.

This Privacy Policy was last reviewed and updated in 2026. The current version supersedes all previous versions of the ad99 Privacy Policy.